Park Sleep Travel - Hotel & Parking Packages

Park Sleep Travel FAQs – Hotel, Parking, and Airport Shuttle Questions Answered

About ParkSleepTravel & How It Works

Q: What exactly is ParkSleepTravel?

A: ParkSleepTravel helps travelers flying (Currently only) from Pittsburgh International Airport book a hotel + parking + airport shuttle in one simple reservation. Here’s how it works:

  • Stay overnight at a nearby hotel before or after your flight.
  • Leave your car parked safely at the hotel for your entire trip.
  • Take the hotel’s free shuttle to and from the airport.

This way, you avoid early morning drives, heavy traffic, and expensive airport parking fees—all while starting your trip more relaxed.

Q: Why should I book with ParkSleepTravel instead of separately booking a hotel and parking?

A: Booking separately often ends up costing much more and adds extra hassle. For example:

  • Hotel + Airport Parking Separately: A nearby hotel night might cost $120–$180, and long-term airport parking can be $10–$20 per day. For a 10-day trip, that could add up to $220–$380 or more.
  • With ParkSleepTravel, you get a hotel stay + 7–14 days of parking + shuttle service in one package—often starting as low as $120–$180 total.

On top of the savings, our packages:

  • Include complimentary shuttle service to and from the airport.
  • Combine everything into one easy booking (no juggling separate reservations).
  • Offer 24/7 customer support and flexible cancellation policies.

This way, you save both money and stress while traveling.

Q: Do you operate in other cities or just in Pittsburgh?

A: We currently specialise in Pittsburgh Airport (PIT) hotels and parking packages, but are expanding to other major U.S. airports soon. If you’re traveling from Pittsburgh now, we’ve got you covered. If you’re flying from another city, check back as we grow!

Q. Do I need to inform the hotel about my flight details?

Not always, but it’s helpful. Providing flight information ensures the hotel staff and shuttle drivers know your timing, especially for very early or late flights.

Booking Process & Payment

Q: How do I book a ParkSleepTravel package?

A: Simply:

  1. Enter your travel dates on our homepage.
  2. Browse available hotels with package details (parking days, shuttle hours, room type).
  3. Select your preferred package and fill in your traveler and vehicle details (make, model, and license plate if parking is included).
  4. Pay securely online (most packages require full payment at the time of booking; a few allow payment upon arrival at the hotel).
  5. Receive instant email confirmation with all the details you need.

Q: What are “vehicle make” and “model”?

A: “Make” is your car’s brand (e.g., Toyota, Ford, Honda). “Model” is the specific version (e.g., Camry, Mustang, Civic). We request this for parking security and hotel records.

Q: Do I pay the full amount online?

A: Most packages require pre-payment to secure your booking and parking spot. If a package allows payment at the hotel, you’ll see that clearly on the booking page.

Q: Will I get a booking receipt?

A: Yes! You’ll automatically receive a receipt via email after booking. If you can’t find it, check your spam folder or contact us to resend it.

Q. Do I need to bring proof of booking to the hotel?

Yes, you should bring your booking confirmation (printout or mobile copy). This ensures smooth check-in and shuttle access.

Q. Can I book for someone else, like a family member or friend?

Absolutely. You can make a reservation under your name and note the guest’s name during the booking process. Hotels usually allow this, but the traveler should carry a valid ID and the booking confirmation when checking in.

Q. Can I book a stay even if I don’t need parking?

Yes! Many travelers book “room-only” options through Park Sleep Travel if they live nearby or don’t plan to drive. You’ll still enjoy airport shuttle convenience and a comfortable stay before or after your flight.

Q: What happens if I miss my hotel check-in?

If you don’t check in on the booked night, your room may be released. However, your parking might still be valid. It’s always best to call the hotel in advance if you’re running late.

Q. I have a big family. Can we book one room with parking included?

Most hotels allow up to 4 guests per standard room. If you have more people, you can either:

  • Book a suite (if available), or
  • Book multiple rooms.

Parking benefits usually apply per reservation, not per room, so check the details at the time of booking.

Q. My return flight lands late at night. Can I stay at the hotel after picking up my car?

Yes! You can book a post-trip stay package. That way, when you land, your car is waiting for you, and you can check in at the hotel to rest instead of driving home tired.

Parking & Shuttle Service

Q: How many days of parking are included?

A: Most packages include 10 days of free parking. However, some hotels may offer slightly different options, ranging from 7 to 14 days, depending on the property. If you need to park longer, many hotels allow you to extend your stay for an additional daily parking fee.

Q: How much does it cost if I return later than the included parking days?

A: If you return after your included parking days, the hotel will charge a daily parking fee for each extra day. This fee is set by the hotel and usually ranges from $5 to $15 per day, depending on the property. You’ll pay this amount directly to the hotel when you pick up your car.

Q: Where will my car be parked?

A: Your car will be parked in the hotel’s designated parking area—either a gated lot or open lot with regular security checks. Many locations have surveillance cameras for extra peace of mind.

Q: How does the shuttle work?

A: Each hotel operates its own free airport shuttle for guests with ParkSleepTravel packages. Shuttle schedules vary—some run 24/7 on demand, others run every 30–60 minutes during set hours. You’ll find the exact shuttle schedule on your booking confirmation.

Q: What if my flight is delayed?

A: If you return later than expected, most hotels will still pick you up, but for extreme delays outside shuttle hours, you may need to arrange alternate transportation (like a taxi or rideshare).

Q. What if my shuttle doesn’t run 24/7 and I have a late-night or early-morning flight?

Some hotels have limited shuttle hours. In that case, you can either:

  • Check shuttle timings before booking, or
  • Use your own transportation (e.g., Uber/Lyft/taxi).

Hotels that don’t provide 24/7 shuttles often reimburse part of the taxi fare.

Q: How do I know if my vehicle will be safe while parked?

Hotels offer secure parking lots, and many have gated, fenced, or monitored areas. Some also provide valet parking. You can review these details in the hotel’s listing before booking.

Q: What if I’m traveling with oversized vehicles like an SUV or van?

Hotels generally accept standard-sized cars, but larger vehicles (RVs, buses, oversized vans) may not fit in designated spaces. It’s best to call the hotel in advance to confirm if they can accommodate your vehicle.

Q: What if I only need airport parking and not a hotel stay?

We have “Parking Only” packages for travelers who don’t need a room. This allows you to park securely at a hotel lot and use the shuttle service without staying overnight.

Changes, Cancellations & Refunds

Q: What is your cancellation policy?

A: If you cancel within 24 hours of booking, you’ll receive a full refund (minus any hotel-specific service fees). After that:

  • Cancellations must be made before your scheduled arrival date.
  • “Non-refundable” packages are not eligible for refunds.
  • No-shows or late cancellations result in no refund.

Q. Can I change my reservation if my travel plans change?

Yes, most of our partner hotels offer free or flexible cancellation policies. The exact terms depend on the property, so check cancellation details while booking.

Q: How do I cancel or change my booking with ParkSleepTravel?

A: To cancel or make changes, simply call us or email us as soon as possible. If you booked a “pay at hotel” package, you should also inform the hotel directly and request a cancellation number to avoid any charges.

⚠️ Please note: Most hotels require at least 24–48 hours' notice before your scheduled check-in. Late cancellations or no-shows may result in a penalty charged by the hotel.

Q: What if I return earlier than expected?

A: Unfortunately, there are no partial refunds for unused parking days or if you skip the hotel stay.

Q. What if my return flight is delayed?

Most hotels provide parking for the number of days you book, but if your flight gets delayed, you can usually extend parking by contacting the hotel. Some hotels may charge an extra daily fee for additional parking days.

During Your Stay

Q: Can I check in late?

A: Yes—most hotels guarantee your room until midnight or later if you provide your estimated arrival time when booking. Always call the hotel directly if you’re arriving very late.

Q: What if I need an extra night of hotel stay?

A: You can book additional nights directly with the hotel (rates may differ from your ParkSleepTravel package).

Q: Can I bring more than one vehicle?

A: Packages usually cover one vehicle. Additional vehicles may be accommodated for an extra daily parking fee—please arrange this directly with the hotel.

Q. Is breakfast included with my stay?

Many hotels offer complimentary breakfast, but it depends on the property. You can see these details in the hotel listing before you confirm your booking.

Support & Assistance

Q: How can I get help before, during, or after my trip?

A: You can reach our 24/7 customer support by phone, email, or live chat. We’re here to help with booking changes, shuttle information, or any unexpected travel issues.

Q: What if something goes wrong with my hotel or shuttle service?

A: Contact the hotel front desk immediately for on-the-spot help. Then, let us know so we can follow up and ensure your experience is resolved to your satisfaction.

Q: Do you store my payment information?

A: No—your payment is processed securely through encrypted channels. We don’t store card details beyond what’s necessary for the transaction.